With over twenty five years of icemaker service experience to call upon, ICS probably operates the most responsive and efficient specialist ice machine service facility in the UK. This is both support of the Company's own products and that of competitors.

Direct national coverage is provided by well equipped and "in house" trained Field Technicians, on call 7 days per week.

Comprehensive on board parts stocks usually enable mobile Technicians to complete breakdowns on a first fix basis. When this is not possible a computerised major parts stock holding at the Company's Bicester headquarters allows the dispatch of parts at short notice.

Of great advantage to the Company's demanding Supermarket and Fast food customers is the unique ability to provide same-day loan machines where on-site repairs are inappropriate or not possible.

Planned preventative maintenance is a major activity for the majority of Ice Cool Services customers. Hygiene, extended machine life and reliability being the achieved objectives.

In accordance with ISO9001 quality assurance customer calls are logged with both individual and overall performance monitored for their infomation and assistance.